Deprecated: mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/secretiv/public_html/classes/MySQL.php on line 34
Customer Care - Secretive.sg

 

Register an account with Secretive to start your shopping with us. By setting up an account with us, you will be able to receive newsletter updates, exclusive discounts and special offers.

Please note that your order in your shopping bag is not secured till you have completed the check-out process.

We aim to respond to your enquiries or feedbacks within the shortest time and will be replying you during office hours, Monday through Friday except weekends, public holidays (Singapore) and stipulated annual company event days. 

Shipping Information

What is my current shipping status?

After your payment’s been verified, you will receive an email informing you that your order’s in the midst of preparation for delivery. Once it’s been shipped out from our Warehouse, you’ll receive an email notification as well. To check on your order status, do go to My Account, under ‘History and details of your orders’.

 • FOR SINGAPORE •

Orders will be processed within 2 working days and will be ready for posting via Singpost or delivery by courier service within 2 days excluding weekends and public holiday. Notification will be sent out should there be any change.

Customers are encouraged to opt for registered mail. Secretive Pte Ltd is not responsible for lost or damaged product via normal mail.

Singpost Registered Mail - Delivery takes 2 - 3 Working Days excluded weekends. (Additional $2.50) & tracking numbers will be given for you to track your parcels at www.singpost.com.sg.

Local Courier Service ($6.00) – Secretive Pte Ltd will send out the parcel within 2 working days excluded weekends after the order has been processed. And delivery takes 1 - 2 working days excluded weekends depends on the high traffic. (Safe delivery & ensure products in good order.)
Tracking of the parcel can be done via their website at http://sg.ta-q-bin.com/

Self-Collection (Office Days - Monday to Friday only)

Customers will be able to collect their items from our office at 33 Devonshire Road, Level 3 (nearest station: Somerset) during our operating hours 10am - 6pm. Please make an appointment date and time prior to self-collection (at least 1 day in advance).

• Free gifts are non-exchangeable
• Products are non-exchangeable after pick up
• Order will be ready for collection upon email notification from Secretive

 • FOR INTERNATIONAL•

Singpost Registered Airmail - Delivery takes 14 - 21 working days excluded weekends & tracking numbers will be given for you to track your parcels at www.singpost.com.sg.

Shipping Cost for Local & International

The shipping cost will depend on the nature of size and weight of the products. You may like to place order from our website www.secretive.sg, it will advise you on the shipping fees directly. 

Note:

Please note that items which are paid but in any circumstance such as over-whelming orders/reservations and/or unavailable or out-of-stock, customer will be contacted within 3 working days (+GMT 08:00) for replacing options.

Payment Mode

Credit card – Master, Visa and Amex through Paypal or by PayPal account

Order will only be processed and fulfilled after payment has been verified.

Return & Exchange Policy

We take great pride in ensuring that our products are of great quality and condition. You may return/exchange the items within 7 days in the following cases:

 * You have received a defective item caused by manufacturing fault.
 * There is an error in the item you received based on your order placed.

We will deliver and exchange the items at our own cost. Return/exchange will not be accepted under other circumstances than those stated above. Please note that all purchases made are non-refundable.